Archive for the ‘Uncategorized’ Category

Word of Mouth Marketing (WOMM): Let’s give ‘em something to talk about

Thursday, December 8th, 2011

Word of mouth travels fast.Think back to the last time you booked a hotel or wanted to try a new restaurant. Did you ask a friend about places they stayed while traveling or read online reviews about a local hot spot?

Today, people are spreading their opinions about products and services more quickly than ever.  They’re using a larger variety of mediums, reaching a much larger audience and developing trust-filled relationships with other consumers. When making decisions, consumers are looking to others, like themselves, for experiences and opinions. With an increase of technology at our fingertips, word of mouth (WOM) has exploded across the virtual world, greatly extending the reach of consumers’ opinions.

Recognizing that WOM is an increasingly powerful tool, PR and marketing professionals have begun leveraging this natural habit the form: Word of Mouth Marketing (WOMM).

WOMM takes place when a brand or company gives people something to talk about as well as a venue through which they can easily communicate. By introducing a new product or announcing a partnership between with a charity or celebrity, the organization is handing consumers something to buzz about. Some companies also create blogs or forums where people who are interested particularly in their brand can converse.

So how do consumers get wind of these buzz worthy bits? WOMM is often an extension of a PR or marketing effort, such as a news article, blog, commercial or magazine ad. The best WOMM efforts are usually fully-fledged campaigns.

For instance, when Burger King decided they were in need of some extra buzz, they launched the “Whopper freakout” campaign. During this campaign, Burger King discontinued the Whopper, crossing it off all menus, and installed hidden cameras to capture the responses of loyal customers when they came to realize that their beloved burger was no longer available.

This campaign generated discussions, fired up emotions and demonstrated the value that Burger King brings. At first, customers were disappointed and frustrated when their favorite meal was missing, creating a huge amount of buzz. Then, after the hoax was revealed and customers were relieved, even more buzz spread exposing the campaign and welcoming back the beloved Whopper. Quarterly sales saw a huge increase as well (once the Whopper was reintroduced).

WOMM campaigns are usually bold and seemingly outrageous, creating a large amount of Facebook statuses, tweets and hashtags, and face-to-face conversations that include the brand.

So why spend should organizations spend time and money on WOMM? More than 50 percent of purchasing decisions are made based on WOM, making it the strongest influence on a consumer’s decisions. Launching a WOMM campaign is an offbeat way to generate publicity about a brand and shape shoppers’ choices.

Grab the popcorn and make a PR video that works!

Wednesday, June 29th, 2011

YouTube

Video is a marketer’s best friend now that Internet bandwidth is such that nearly anyone with an advanced mobile phone, let alone a computer, can watch a shiny, high-definition video in the comfort of their own home or while on the go (hopefully not while driving).

But just because we can make videos doesn’t mean we should simply record something with a $100 Flip camera and then post it up to YouTube. Besides the obvious lack of professionalism in producing anything that isn’t cleanly finished – even something designed to look avant-garde – your video needs to properly convey a message. In other words, you can’t simply expect to flip on a video camera, wander around your office and product, and think it’ll be all over the Web within minutes.

For starters, you’ll want to invest in someone with some video editing skills. Gaining them yourself isn’t a bad idea, but sometimes it’s best to find a partner truly skilled in your line of work.

From there, you’ll want to figure out what your video should cover and who it should reach. An outline will help you ensure you don’t miss anything, while a general idea of your intended audience will make sure you don’t miss your mark.

That’s the easy part. Now you need to put it together!

Playing filmmaker

Think of your video as a short movie. You don’t need Guy Ritchie or the late John Frankenheimer to create a masterpiece, although BMW sure thought they did about a decade ago. A pioneer in the world of online video marketing, BMW created a series of eight films produced by various directors starring Clive Owen. With a huge budget, the automaker created a new genre – the product placement-heavy online film. With the ability of social media to take something viral – to spread it across a wide audience – the possibilities are even more endless today.

What made those BMW films so successful was that they had a compelling story with great visuals and a terrific soundtrack. Like a press release, a good video tells a story – it entertains and informs. Unlike a press release, a video is considerably more resource intensive to put together.

A big budget won’t hurt, but great videos can also be done on the cheap. Rhett and Link, a pair of independent filmmakers, made a storm a few years ago when they began creating entertaining, low budget ads for small businesses. Underwritten by a consultancy, Rhett and Link travel the country creating comical ads that, while they might not always paint the prettiest picture, certainly engage audiences and build enthusiasm. They’ve been so successful that their efforts have spawned their own brand new TV show on IFC.

Your videos don’t necessarily need to follow their gritty style, but they should grasp audiences in a similar way by telling a story – like a mini-movie with a real plot. Good visuals, an appropriate soundtrack and, beyond all, an engaging storyline will ensure your success.

Otherwise, you might wind up with a Hollywood flop of your own.

Making PR work: Sympathy for the NFL?

Thursday, February 24th, 2011

NFL-owners-walked-away-from-negotiating

As the NFL cools down from the excitement of the Super Bowl in North Texas, another storm is brewing over the league. A walk-out looms in the distance as players, coaches, managers, team owners and NFL officials can’t seem to come to agreement on just what constitutes solid pay. To viewers, who watch players gallantly parade around with their multi-million dollar paychecks (and that’s just for a single game for many of them), the walk-out seems positively ludicrous.

If it occurs, it will undoubtedly be difficult for Americans to sympathize with either side – the well-off players or the downright rich owners. It’s a classic struggle between workers and management, only magnified with several extra zeros.

It is, simply, a public relations nightmare to have two sides so visible in the media fighting over an enormous sum of money in a recession.

That’s not to say that we haven’t been here before; walk-outs in hockey and baseball undoubtedly dented the image of both leagues so much that it took years to recover fan bases. Some stalwarts still cringe at the thought of their childhood heroes begging for more and more money.

There is no way that an NFL walk-out will be pretty, but it could end somewhat cleanly with a little more PR finagling than normal. Minimizing media impact is impossible with such a high-profile fight – after all, the most popular section in your local paper and a highly-rated cable program are dedicated to strictly reporting on sports – but that doesn’t mean that viewers can be steered away from the ugliness.

For many, however, just sitting back and watching a walk-out take place will be as exciting as most of the season.

Dallas AutoRama

Tuesday, February 22nd, 2011

If you didn’t have a chance to stop by the Dallas AutoRama, no worries! We’re bringing you some of the highlights!

Big trouble for big business, but automakers looking up

Friday, February 18th, 2011

automakers

Big three

In the last two years, Americans have watched failures cripple every industry, but few seem to have emerged from the global recession as strongly as carmakers. Sales in the United States have inevitably bounced back up to levels not far off of where they were in the healthy early 2000s and the successful General Motors IPO was only the tip of the iceberg.

Despite GM’s decision to accept low-interest government loans and a pre-packaged bankruptcy that might have made Gordon Gekko proud, a new study suggests that Americans place more confidence in Detroit and foreign automakers than in a number of other big businesses.

According to a recent study, trust in automakers has “soared” on a global level thanks, at least in part, due to automakers’ ability to “emerge from the ashes” to succeed. Few brands didn’t see improved sales last year and even Toyota weathered its massive and unprecedented recalls with stagnant, not weak, sales.

Banks, on the other hand, continue to represent evil – at least to those college-educated upper income households that participated in the survey. Just 25 percent of Americans said that they were willing to put their trust in banks to do the right thing.

What’s the difference? Both industries have been heavily propped up by government assistance in both the United States and abroad, but the difference is that automakers have been able to post a quantifiable turnaround.

Strong sales. Profits. IPOs. Signs of recovery and strength that have consumers willing to put their trust in once-struggling industries.

Video used at today’s Shelby GT350 Press Conference in Chicago

Wednesday, February 9th, 2011

Officially dead: Printed promotional calendars

Monday, January 10th, 2011

When the big ball dropped in Times Square at midnight, we were all supposed to toss away our 2010 calendars and replace them with the latest and greatest. For well over a century, shopkeepers, business executives, mechanics and, yes, even New York’s taxi drivers, have relied on “freebie” promotional calendars for that ever-so-basic bit of information.

But as this increasingly digital age continues to take hold, the idea of a physical calendar – a booklet, a page-a-day or even a magnet ready to be attached to a refrigerator – is becoming more and more archaic. Paper calendars are beginning to feel like something out of the past, a relic of an era where typewriters and secretaries got things done, where going on vacation truly meant you were impossible to reach and where airport security was a breeze.

But several factors have killed the ubiquitous promotional calendar, a tool that was, until as recently as a year ago, so useful for getting your message out on a daily basis to your clients, your potential clients or even just your friends.

The digital edge

Synchronizing calendars on work computers, home computers and mobile phones used to be such a laborious effort that it was best left for computer geeks. The latest innovations – especially Google’s tremendous degree of integration – have made synchronization a no-sweat job hardly worthy of being called an “effort.”

With one Google profile, a user can schedule a meeting on his Android-powered Smartphone that will automatically show up on any computer or Smartphone he signs into. “The cloud” is hard to imagine, but we can all agree that it rocks.

Apple takes a slightly different approach, but its system is just as intuitive – and that’s something that more businesses are realizing as the Cupertino California, tech giant continues to lure businesses into its web.

Smartphones are so intelligent these days that some will automatically link to a car’s infotainment system to store calendar and email data. Integration is so simple on cars with Ford’s much-ballyhooed Sync system or BMW’s advanced Blackberry-supporting system that it’s almost impossible to be uninformed for long.

Going green

International compliance efforts are putting companies on the green track in an effort to reduce consumption of the earth’s limited resources. As a result, many companies seeking various degrees of ISO certification levels take an aggressive stance against paper products.

Limited printing from a corporate-owned printer is only half of the battle; some of the most cutting edge firms are limiting the number of non-essential paper products entering their offices.

A promotional calendar suddenly seems less than forward-looking.

Cost cutters

Everyone is looking for every way to trim costs in this economy, and promotional tools without an obvious way to track their effectiveness are the first on the list.

As a result, these promotional calendars are being replaced by totally different, often less expensive campaigns.

What this means to you

Sometimes it’s good to get back to basics with a simple promotional tool that doesn’t cost much to make but reaches a wide audience. Promotional calendars aren’t dead, but they’re on their way out.

What will be the next obvious choice for daily exposure marketing devices?

The digital edge

Synchronizing calendars on work computers, home computers and mobile phones used to be such a laborious effort that it was best left for computer geeks. The latest innovations – especially Google’s tremendous degree of integration – have made synchronization a no-sweat job hardly worthy of being called an “effort.”

With one Google profile, a user can schedule a meeting on his Android-powered Smartphone that will automatically show up on any computer or Smartphone he signs into. “The cloud” is hard to imagine, but we can all agree that it rocks.

Apple takes a slightly different approach, but its system is just as intuitive – and that’s something that more businesses are realizing as the Cupertino California, tech giant continues to lure businesses into its web.

Smartphones are so intelligent these days that some will automatically link to a car’s infotainment system to store calendar and email data. Integration is so simple on cars with Ford’s much-ballyhooed Sync system or BMW’s advanced Blackberry-supporting system that it’s almost impossible to be uninformed for long.

Going green

International compliance efforts are putting companies on the green track in an effort to reduce consumption of the earth’s limited resources. As a result, many companies seeking various degrees of ISO certification levels take an aggressive stance against paper products.

Limited printing from a corporate-owned printer is only half of the battle; some of the most cutting edge firms are limiting the number of non-essential paper products entering their offices.

A promotional calendar suddenly seems less than forward-looking.

Cost cutters

Everyone is looking for every way to trim costs in this economy, and promotional tools without an obvious way to track their effectiveness are the first on the list.

As a result, these promotional calendars are being replaced by totally different, often less expensive campaigns.

What this means to you

Sometimes it’s good to get back to basics with a simple promotional tool that doesn’t cost much to make but reaches a wide audience. Promotional calendars aren’t dead, but they’re on their way out.

What will be the next obvious choice for daily exposure marketing devices?

The Business Card Gets Smart

Monday, November 29th, 2010

Pundits have rarely been so wrong. Once a hallmark of a successful businessperson, the calling card was predicted to die out in this increasingly digital age. Instead, business cards have evolved – but not necessarily in the exclusively bits and bytes manner one might expect.

Dating back to the Ming Dynasty in China, business cards have long been the primary means of contact information distribution from businesses to businesses or companies to consumers. The “visiting card,” as it was known then, made its way to Europe’s strict societies, which emphasized etiquette. Eventually, lithographers expanded the practice to a burgeoning 19th century middle class before cards took hold in the United States. Our entrepreneurial society latched onto the idea of spreading information and the card has evolved ever since.

Material goods
Odds are, your business cards are printed on card stock in two or three colors. They might have information on both sides and a stylized logo, as well as basic facts like your name, position, address, phone and fax numbers, as well as your email and your company’s website. You could even have a slogan or a few basic company facts.

Your cards might follow the same basic pattern found elsewhere, but that doesn’t mean you have to stop there.

Think about materials you can use for cards.

Recycled paper and eco-friendly ink is environmentally conscious, which helps meet ISO standard and resonates with clients. Maybe a high-tech appearance is a better bet; cards printed on thin steel, leather, cloth, carbon fiber or aluminum won’t cost substantially more, but they’ll stand out.

Regardless of the material, these unique cards are designed to make an impact, both to prospective accounts and to remind existing clients of your innovative approach.

business card
Going digital
Critics said that business cards would die when smartphones took over. The Blackberry didn’t kill them and iPhones and Androids helped evolve them.

The prevailing idea just a few years ago was that “bump” apps would be the ideal way of transferring information from one device to another. Bumping isn’t a lost concept, but it hasn’t reshaped business cards.

Perhaps the biggest advancement to the traditional business card model is the integration of QR (“quick response”) codes, small matrix barcodes designed to be read by a mobile phone’s camera. A simple wave of a smartphone over a QR barcode reveals significantly more information than before.

QR codes might have hit their Zenith at the South by Southwest festival earlier this year in Austin, Texas. Appearing on business cards, credentials, signage, flyers and giveaways, QR codes instantly linked recipients to a plethora of information – social media pages, websites, product information pages and way more.

But a QR code might be just the beginning for many. For one, they’re not necessarily appropriate everywhere. Many businesses ban mobile phone cameras in order to prevent sensitive information from escaping, while some business card transactions and reviews occur 35,000 feet above the air. Yep, you’ve probably passed out your card at least once on an airplane.

PlugYourBrand.com has an innovative – although costly – solution. USB business cards shaped and sized about like a thick credit card can plug right into computers to provide recipients with pre-loaded information, including product information or capability portfolios. At around $3 each when bought in bulk, they aren’t a mass market concept yet, but they do provide a sophisticated way of showing off capabilities.

USB sticks (thumb drives) are cheaper, but they offer packaging real estate for little more than a logo.

A paper card might suffice for now, but staying on the cutting edge dictates adding more to your standard business card. You don’t want to be playing catch up, do you?

Working “off the record” to your advantage

Tuesday, November 23rd, 2010

off_the_record

Journalists know better than anyone that words are, well, just words. They’re to be taken at face value – unless, of course, they mean something else.

Confused? You have the right to be, especially if you’ve ever been asked a question “off the record” only to find out that what you said is circulating around the public. What you said was meant to stay between you and the reporter, but it didn’t stop there.

What’s going on here and why doesn’t “off the record” mean what it seems like it should?

Good cop, bad cop
During a TV cop drama, a detective will grill his suspect or witness using the “off the record” trick to reveal a detailed, informative answer. He can’t use the response in a court, but, like any good dramatized officer, he’ll utilize his newfound knowledge to get to the bottom of things by circumventing traditional methods.

Minus the built-in drama and flashy graphics, real life reporters also use this trick. By engaging in friendly conversation without a notebook or recorder in hand, a journalist might casually ask a question “off the record.”

The reporter is looking for you to confirm a query or a suspicion that he will verify elsewhere, often simply as an “anonymous” source. You probably won’t find your words published verbatim, but you might find out that trade secrets or future product information you’ve only discussed with one reporter show up in his outlet.

Many major newspapers’ style guides and codes of ethics limit their reporters from quoting anonymous sources, especially in the wake of troubling accounts like the Washington Post’s Jason Blair, who famously made up sources and fabricated quotes.

But just because they won’t use this shortcut doesn’t mean that reporters won’t go behind your back to find someone else to whom they can attribute the information. Speaking with another representative of your firm, a reporter will indicate that he knows something that shouldn’t be made public. This other representative might share even more details since he thinks that the reporter is privy only to information you want to be “on the record.”

Manipulating “off the record” comments is a journalism trick that will help net an “exclusive,” so you can’t blame a reporter for trying. Instead, take a holistic approach to the way you word your interview responses and “off the record” discussions.

Solutions
Your best bet is simply to not share information that you don’t want getting out to the public. Deception isn’t your friend, but it is often necessary to keep certain things private for a period of time. Keep quiet and say that you “can’t share those details at this time.”

There are mutually ways to work around the “off the record” situation. If you know the journalist well and are on a friendly basis with them, you might want to consider sharing “off the record” information while explaining the reason you don’t want what you’ve said to show up in print or online. In addition to keeping the information private, this dialog between you and the reporter might further solidify a relationship, and it will help the reporter reach a more in-depth understanding of your perspective.

Alternatively, many companies take advantage of product information embargoes to ensure that classified information doesn’t leak out early. Inviting journalists to a detailed technical presentation or even a light preview gives them insider details, but asking them to sign a waiver – isn’t even really legally binding – can benefit everyone. Reporters get an even playing field while they feel like embedded members of the media and you get the timing you want on the information the public needs – if not quite yet.

Facebook Fans vs. Twitter Followers: Who should your organization target?

Friday, November 12th, 2010

A wise marketing guru once said, “Facebook is for the people you know while Twitter is for those you want to know.”

Facebook’s entire platform is based on the premise that you can connect or reconnect with people that you already know.  People you’d want to share photos with of your dogs, family vacays and any other important moments. It was designed with a more personal aim in mind.

Twitter, on the other hand, was designed for strangers who want to share their common interests and news with one another.  It’s socially acceptable to “follow” someone, even if you’ve never met them before.  Twitter’s platform is a catalyst for information exchange.

According to eMarketer, surveys showed that 37% of respondents were more likely to purchase from a brand after following them on Twitter as opposed to only 17% of those that “like” a brand on Facebook.

Chart

This isn’t to say that Facebook is a useless marketing tool considering that Mark Zuckerberg is one of the wealthiest people in the U.S. at only age of 26.  However, there’s clearly value in having both Twitter and Facebook in a company’s social media strategy to maximize results and increase the bottom line.  The only way to do that is to target the “followers” that will respond to your company’s marketing message.

Let’s not forget marketing’s primary mathematical expression: behavior > awareness.