Media Exclusives: the cautious approach to keeping your promises

March 9th, 2011

sheen

The “Exclusive.” Every media outlet wants one, and every PR professional should understand how to offer one. Stuck between a rock and a hard place is the best way to describe a media exclusive. You want to offer the opportunity to a journalist who’s covered your client extensively, but you don’t want to step on any toes of other media personnel who you may have a relationship with and who has covered your client in the past.

Case in point: Charlie Sheen’s current crisis. The Two and a Half Men star has been plastered all over tabloids and Hollywood’s gossip columns for his awkward and crazy behavior. Recently, he offered an exclusive to one of today’s top media giants: ABC’s Good Morning America and 20/20. The only problem is he offered the same “exclusive” to NBC’s Today Show. The two networks, who’ve been competing against one another since the beginning of television, thought they had the full story on Hollywood’s latest antagonist, but turns out they were both fooled. And as he approaches the beginning of unemployment, it will be hard to convince either giant network that he’s ready to commit and get back to work.

The actor, who’s “waging war” on CBS for breaking his contract, will definitely be scrutinized in the public eye for months to come. But we can learn a lot from his foul ups. First of all, keep your promises. There is nothing worse than to have media put their trust in you and you break the rules. The same goes for the media and embargo dates. You have your trust in the journalist that they will not post or publish your story until the embargo date is up, correct? Keep your promises!

The second rule of thumb is determine if this particular outlet will express your core messages directly and correctly to your target audience. You also need to determine how important an exclusive is in getting your message out to the public. In some cases, an exclusive could be just the ticket to build a relationship with a popular journalist or secure your client’s feature in a top media publication that reaches the masses.

No matter the situation, there is nothing worse than losing your credibility or the trust of a notable journalist. A good rule of thumb is to follow your instincts; if you have the slightest doubt about offering an exclusive then tread cautiously.

Spotting the trends: Has trend-watching become the trend of the moment?

March 2nd, 2011

cartoon

By the time you read this, it’s already too late.

No, you don’t need to hurry out to try to save the planet from disaster (although you might want to consider recycling a little more and maybe conserving fuel).

We’re talking about trends – what’s trendy at the moment, according to journalists and publications, is probably on its way out. This isn’t a backhanded slap at our friends in the media, it’s simply an acknowledgement about how fast trends move today in this increasingly rapid-paced global economy.

And it’s not just trends themselves, it’s the word trend. Tracking trends is a lifeblood for millions of Americans involved in market research, product planning and, of course, marketing and public relations. But by the time a trend makes its way into the media, you’ve probably already seen examples of it on every corner in the country’s trendiest cities, let alone its sleepiest burbs.

We’ve obsessed over trends forever; from following the fashion styles set by royalty to seeing what’s hot on Twitter or Facebook, consumers the world over are positively trend-manic. With the power of social media and Internet journalism, staying trend-setting is even harder than ever. No trend-leader can emerge long enough to stay on top, so the masses follow whatever works to gain popularity the fastest.

Twitter users can stay on top of what’s trending every minute of every day by checking out the moment’s top tweets, while Google keeps tabs on what people are searching.

This matters to us because we can help manipulate trends, even if their staying power is only for a few minutes. Last fall, Ford simultaneously unveiled its 2011 Ford Explorer SUV at events held in major cities across the country – Los Angeles, San Francisco, Denver, Dallas, Atlanta, Miami, Chicago, Detroit, New York and Washington, D.C.

By inviting some of the most-connected journalists, Tweeters, social media gurus and even the old faithful print scribes, Ford helped make “2011 Ford Explorer” the most-searched term on Google all day. That consumer interest translated into sales just a few months later – the redesigned Explorer has seen demand more than triple over the last few months compared to the outgoing model. While a vastly improved product helped keep the nameplate more relevant to the marketplace as a whole, Ford’s dynamic debut made the Explorer a trendy item months before it officially went on sale.

Perhaps the trendiest trend at the moment is simply watching what’s trendy. It’s people watching in a digital world.

Making PR work: Sympathy for the NFL?

February 24th, 2011

NFL-owners-walked-away-from-negotiating

As the NFL cools down from the excitement of the Super Bowl in North Texas, another storm is brewing over the league. A walk-out looms in the distance as players, coaches, managers, team owners and NFL officials can’t seem to come to agreement on just what constitutes solid pay. To viewers, who watch players gallantly parade around with their multi-million dollar paychecks (and that’s just for a single game for many of them), the walk-out seems positively ludicrous.

If it occurs, it will undoubtedly be difficult for Americans to sympathize with either side – the well-off players or the downright rich owners. It’s a classic struggle between workers and management, only magnified with several extra zeros.

It is, simply, a public relations nightmare to have two sides so visible in the media fighting over an enormous sum of money in a recession.

That’s not to say that we haven’t been here before; walk-outs in hockey and baseball undoubtedly dented the image of both leagues so much that it took years to recover fan bases. Some stalwarts still cringe at the thought of their childhood heroes begging for more and more money.

There is no way that an NFL walk-out will be pretty, but it could end somewhat cleanly with a little more PR finagling than normal. Minimizing media impact is impossible with such a high-profile fight – after all, the most popular section in your local paper and a highly-rated cable program are dedicated to strictly reporting on sports – but that doesn’t mean that viewers can be steered away from the ugliness.

For many, however, just sitting back and watching a walk-out take place will be as exciting as most of the season.

Dallas AutoRama

February 22nd, 2011

If you didn’t have a chance to stop by the Dallas AutoRama, no worries! We’re bringing you some of the highlights!

Big trouble for big business, but automakers looking up

February 18th, 2011

automakers

Big three

In the last two years, Americans have watched failures cripple every industry, but few seem to have emerged from the global recession as strongly as carmakers. Sales in the United States have inevitably bounced back up to levels not far off of where they were in the healthy early 2000s and the successful General Motors IPO was only the tip of the iceberg.

Despite GM’s decision to accept low-interest government loans and a pre-packaged bankruptcy that might have made Gordon Gekko proud, a new study suggests that Americans place more confidence in Detroit and foreign automakers than in a number of other big businesses.

According to a recent study, trust in automakers has “soared” on a global level thanks, at least in part, due to automakers’ ability to “emerge from the ashes” to succeed. Few brands didn’t see improved sales last year and even Toyota weathered its massive and unprecedented recalls with stagnant, not weak, sales.

Banks, on the other hand, continue to represent evil – at least to those college-educated upper income households that participated in the survey. Just 25 percent of Americans said that they were willing to put their trust in banks to do the right thing.

What’s the difference? Both industries have been heavily propped up by government assistance in both the United States and abroad, but the difference is that automakers have been able to post a quantifiable turnaround.

Strong sales. Profits. IPOs. Signs of recovery and strength that have consumers willing to put their trust in once-struggling industries.

Making sense of the tablet revolution

February 14th, 2011

tablets

A revolution is underway and you may not even know it. What’s more, you might even be complicit in helping to change status quo.

No, it is not a violent upheaval, but it is changing the way we do business faster than almost any technological boom has ever done and its evolution might never end. It is the arrival and sudden dominance of tablets and e-readers, which are rapidly replacing mobile phones, laptops and desktops as the go-to source for information and entertainment for millions of readers. Inevitably, we, as promoters of a product or a service, must adapt our ways.

Apple’s iPad began the revolution, but Android-powered tablets are gaining ground, as we have discussed before. iPads have been graced by Apple’s magic touch, but the Google-developed Android operating system is available on a wide variety of devices. We cannot predict who will win this battle, but we know who will lose: Computers and mobile phones, not to mention print.

No longer is the tablet simply a fun gadget. Their flexibility makes them computer replacements, especially for those on the go.

Changing ways
This new form of contact with an audience causes us to entirely rethink our interaction. We’re still focusing on .mobi websites optimized for mobile phones, but an increasingly large number of users are jumping ship to tablets.

Transitioning mobile-platform applications and websites to a tablet is the easy solution, but why not take this opportunity to think out of the box for this new type of media distribution?

For starters, the horizontal format and far larger screen offers a wider level of flexibility, although it is still limited compared to a full function computer with a mouse, a keyboard and an advanced processor.

The best way to leverage a tablet depends on what you want to do. The print industry has stumbled to adapt to Apple’s strict policies that limit subscriber information and don’t allow for free access for some and paid access for others. In fact, Apple has just informed a number of European newspapers that paid print subscribers will not be able to have special free access to apps that non-subscribers have to pay for.

Just as everyone was starting to understand what it takes to succeed with a tablet, the rules have been rewritten. That does not mean we should give up.

Further proof – as if you needed it
You might have heard that just this last holiday season, virtual books – e-books – outsold their hard and soft cover counterparts. We’re not quite ready to call physical books “relics” or “vintage” just yet, so don’t expect to sell your paperback collection to finance a new kitchen.

But this transition is obvious proof that consumers are warming up to getting their information from a screen, especially one designed with eye-friendly viewing in mind.

The tablet revolution is on. Now it is time to figure out what to make of it.

FOX NEWS features Shelby GT350 at Chicago Auto Show

February 11th, 2011

Video used at today’s Shelby GT350 Press Conference in Chicago

February 9th, 2011

Photos taken at today’s Shelby American GT350 Press Conference in Chicago

February 9th, 2011
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Giving media the artistic edge

February 2nd, 2011

Camara

If a photograph is worth a thousand words, it ought to be worth $1,000, right?

It only seems that way to most journalists, who desperately need visuals for their content but wind up falling way short when it comes to finding the money to pay for their desires. Budgets have dropped, but the number of outlets has increased as amateur news gatherers with incredibly large followings take on big budget newspapers, cable stations and even established news websites.

Both print and, especially, online journalists need easy access to good photography if you want them to get the word out about your product or event.

Unfortunately, that recipe is all-too-elusive for many companies and services. Most news outlets barely have the budget to buy their own point-and-shoot cameras, let alone enough cash sitting around to be able to hire a professional at a four-figure-a-day rate (plus per diem!). As a result, they often wind up without any photography to illustrate stories, an especially difficult case when it comes to online publications with plenty of room for multi-image galleries. Stories that they would otherwise deem important are relegated to poor positions because they didn’t have visuals.

The easy solution to this dilemma falls on your ability to make images readily available to members of the media. Reasonably high quality images aren’t hard to shoot; they just take some time. Learn the basics of a moderately-priced digital SLR camera, set the scene up properly and you’re probably going to get decent stills of your own product. If it’s an event or a service you want to shoot, you might want to hire a professional – a local photographer might be willing to give a more reasonable rate in exchange for ownership of some of the content you don’t choose to use. Make sure you own the photos you want to use, however!

From there, it’s all about distributing your photos to members of the media. You can sit back and wait for requests, but that won’t reap benefits very quickly and it makes you seem rather aloof. Instead, being proactive by sending out relevant photography with news releases makes everyone’s job easier. If an outlet has good photography to work with, they are considerably more likely to publish the content simply because all of the pieces fell quickly into place.

For archival images, a dedicated media site – or at least easy access to an FTP server – makes downloading photos a cinch for members of the media. You can even provide photography with a strict embargo date to trusted members if you don’t want word reaching the public until after a major announcement.

After an event, make photos available to the media and make sure to identify any important guests or executives pictured – otherwise, you’ll spend half your day fielding phone calls all asking the same question!

Of course, there are a few things you aren’t going to want to do if you want to make your photography easy to use. Don’t put watermarks on images; let the outlet watermark their own photography, for example. Also, when you’re setting up a media site, make it easy to use. A complex design with all sorts of bells and whistles might look good to you, but reporters and art directors need to be able to efficiently download photos. Finally, don’t waste your time with subpar photography. You’ll be surprised with the places your photos will end up – in beautiful magazine layouts, spread across wallpaper galleries online and even in enthusiast websites, when the product is appropriate.

It’s simple: If you scratch the media’s back with accessible photography, they’ll provide the extensive coverage you need.